Another reason why I really like Dinotte is that small local company service. Even though they're in New Hampshire, they ship the lights in a box that fits in a priority mail flat rate envelope. That means that you'll likely get your lights within one or two days of your order and mailing things back for service is usually less than a week to get them back! Dinotte are very quick at replying to emails and quick to try and fix any issues that come up.
On the Halloween montebello ride I got more wet than anyone should ever have to endure. my dinotte 600L worked great the whole ride. However after that the battery wouldn't charge and would blink red/green on the charger. I emailed Dinotte and waited for a reply. I then tried another morning ride with a different dry battery and found my head unit was damaged such that it blinked really fast (and was NOT in blinky mode) and the lights on the back cycled left to right, including red. I got home to find a nice email from Dinotte that they recommend I send back my battery (they didn't know about the head unit yet) and suggesting while I was at it, to just send back everything and they'd give it the once over.
Since they ship in a box that fits in a flat rate priority envelope it was trivial to mail everything back. In 5 days I had a package from them with a whole new light head, charger and 3 brand new batteries!
This has taught me two things:
- My dinotte batteries aren't quite as bomb proof as I thought and if it's raining I might tape over that little clip hole in the battery. I had ridden with them during rain many times but now I'll be a little extra careful.
- Dinotte will look after you (above and beyond) if you ever have any problem with their system.